Main Responsibilities

• Quickly resolve user-impacting incidents through thorough investigation and consistent communication throughout the incident lifecycle. 
• Proactively identify workarounds and effectively coordinate stakeholders during major incidents, ensuring timely updates to users, senior management, and IT teams.
• Address user requests efficiently, prioritizing based on urgency and business impact. Escalate when necessary while maintaining ownership as the users main point of contact.
• Analyze Java code to identify issues and recommend improvements or modifications.
• Implement long-term solutions to eliminate recurring issues by performing root cause analysis and recommending enhancements such as new features, automation, or improved documentation.
• Act as the key liaison between IT and stakeholders, collaborating with support engineers, end users, and various teams across the department.
• Participate in supplementary tasks such as testing or business analysis when required.
• Adhere to Departments Run processes and standards as directed by the Run Control Tower and contribute to their continuous improvement.

Application Monitoring

• Design and deploy application monitoring tools to ensure early incident detection, leveraging infrastructure-as-code principles where applicable.
• Oversee and monitor batch processing schedules during Singapore business hours to ensure quick identification and resolution of issues, minimizing downtime.
• Generate and distribute regular reports on data quality (daily, weekly, and monthly).
• Optimize workflows to reduce the need for manual interventions.

Incident and Request Management

• Provide Level 2 and Level 3 support for back-office applications used by business users.
• Investigate and resolve incidents and service requests thoroughly and efficiently.
• Coordinate the resolution of cross-team incidents involving multiple stakeholders.

Problem Management and Continuous Improvement

• Detect and address recurring issues to improve system stability and performance.
• Define requirements for bug fixes and enhancements, and communicate them to the development team.
• Develop and maintain a knowledge base for supported applications in collaboration with build and operations teams.
• Organize training sessions for end users to reduce repetitive requests to IT.
• Identify and implement opportunities for process enhancements.
• Mentor and support junior team members as needed.

Change Management

• Conduct testing for new releases to ensure application stability.
• Analyze application performance to identify bottlenecks or areas for improvement.
• Coordinate and validate deployments to production environments.
• Participate in production releases, including those scheduled on weekends as part of a rotating team schedule.

Qualifications and Profile

• At least 4 years of hands-on experience in application development and support roles.
• Experience with Calypso version 16 is advantageous; familiarity with other back-office systems is a plus.
• Preferable knowledge of Calypso Back-office components including Engines, Events, Filters, Reports, Scheduled Tasks, Messaging (SWIFT), Transfers, SDIs, Accounting, Pricers, and Workflows.
• Understanding of reconciliation processes and financial instruments such as Repos, Bonds, and Securities, along with a solid grasp of the trade lifecycle.
• Experience with regulatory reporting requirements (e.g., MMSR).

Technical Skills

• Proficient in Java, PL/SQL, and Linux operating environments.
• Strong working knowledge of UNIX systems and database technologies (e.g., SQL, Oracle, Sybase, BigData).
• Experience with automation tools and frameworks.
• Skilled in scripting languages including Python, Shell, PowerShell, and SQL.
• Exposure to tools such as ElasticSearch, Grafana, Prometheus, Kibana, Control-M, Kafka, Confluence, Jira, GitLab, and MQ Series.
• Familiarity with DevOps tools including Git, Maven/Gradle/NuGet, Ansible, Jenkins.
• Experience working with containerization platforms like Docker and Kubernetes.

Functional Skills

• Background in supporting capital markets and trading applications, ideally in Market Risk or Front Office environments.
• Solid understanding of financial products including Treasury, FX, Credit, IRD, Bonds, and RSF.
• Deep knowledge of Confirmations, Settlements, Position Management, and Accounting systems.
• Comprehensive understanding of financial assets (Repos, Bonds, SLB, Issuances) and the full trade lifecycle.

Desirable Skills

• Proficiency in object-oriented programming, especially Java (used in Calypso platforms).
• Understanding of Domain-Driven Design and microservices architecture (e.g., Spring Boot).
• Prior exposure to capital markets applications is an added advantage.

Professional Skills and Attitude

• Strong communication and interpersonal skills for effective collaboration across diverse teams.
• Excellent analytical and problem-solving capabilities.
• Resilience under pressure and ability to manage multiple tasks effectively.
• Keen interest in staying updated with emerging technologies and contributing to knowledge-sharing communities.
• Demonstrates initiative, adaptability, and a passion for continuous learning.
• Reliable, self-driven, and a supportive team player.

Additional information

Working Hours: 

• Standard work shifts: 9:00 AM 6:30 PM or 11:00 AM 8:30 PM.
• Participation in a weekend on-call rotation may be required for planned operations.

To apply, please visit www.gmprecruit.com and search for Job Reference:
L7R469RX

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

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e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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