• Provided end-to-end, concierge-level service for high-profile clients (VVIP, VIP), serving as their primary liaison throughout the entire care journey.
• Coordinated and scheduled all aspects of patient care, including medical appointments, procedures, admissions, and follow-ups across multiple clinical and administrative departments.
• Anticipated client needs and preferences to deliver a personalized experience and ensure the highest standards of service and care.
• Managed all logistical components of the client experience, including scheduling, transport, documentation, and real-time communication.
• Facilitated financial processes for clients by providing cost estimates, explaining billing, and assisting with insurance and payment procedures.
• Served as a key contact for referring physicians, ensuring they were kept informed of patient outcomes and care pathways.
• Handled sensitive and confidential information with absolute discretion and professionalism.
• Maintained flexibility for after-hours and weekend availability to meet urgent client requirements.

Requirements

• Diploma in hospitality or relevant field
• 3 years of working experience in concierge or high-end customer service functions
• Experience in high-end customer service will be an added advanatgae

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.