Global Quality POC (Thermal Cooling Solutions)
Singapore / Taiwan/ Vietnam (Expatriate)

Role Overview

We are looking for a highly experienced global quality point of contact (POC) to lead quality initiatives for our thermal cooling solutions in the electronics and computing industry.

As the single point of contact for all CSP customers on quality matters, you will coordinate quality communication and issue resolution across our manufacturing sites. You will represent the company in speaking to customers and conveying quality-related messages.

Key Responsibilities

• Act as the single point of contact on quality issues, complaints, audits and reporting.
• Coordinate quality communication and issue handling across CSP’s manufacturing sites.
• Drive root-cause analysis and corrective actions (8D, FMEA) to timely closure.
• Lead customer quality reviews and deploy customer-specific requirements to all sites.
• Partner with R&D on design quality and NPI readiness (DFMEA, APQP, PPAP).
• Standardize quality processes and KPIs across sites in line with ISO 9001.
• Lead quality improvement initiatives for thermal cooling products and coach site quality teams.

Qualifications

• Bachelor’s degree or above in Mechanical Engineering or related fields preferred.
• Proven experience in quality engineering, particularly in manufacturing and design quality.
• 10+ years in quality roles, including 5+ years in a customer-facing quality or leadership position.
• Strong analytical, problem-solving, and leadership skills.
• Familiarity with quality tools and standards, including 8D, QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949 and VDA 6.3.
• Excellent written and spoken communication skills in English and Mandarin Chinese, as the role works daily with global customers and with manufacturing sites in Taiwan and Vietnam; able to handle senior customer stakeholders with confidence.
• Willingness to travel and be expatriate to Taiwan or Vietnam up to 9 months a year.

Preferred

• Six Sigma certification or similar.
• Experience with thermal management, electronics or server/computing hardware products.
• Experience coordinating quality across multiple plants or countries.

Expatriate package: This role is hired in Singapore and assigned to Taiwan, with a full expatriate package. Final details depend on the assignment terms.
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GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Dianna| Registration No: R1327268

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