Key Responsibilities

Accounts Receivable Management

• Monitor customer receivable accounts and outstanding balances.
• Perform reconciliation of customer accounts, receipts and bank statements.
• Prepare month-end closing entries and ensure the accuracy of accounts receivable records.
• Investigate and resolve payment discrepancies, billing issues and collection-related enquiries.

Credit Control & Collections

• Proactively follow up on overdue accounts and drive timely collection of payments.
• Monitor customer payment behaviour and identify collection risks.
• Conduct customer credit reviews by analysing financial statements, payment history, credit reports, credit utilisation and business exposure, and prepare recommendations on credit limits or appropriate credit actions for Management’s review and approval.
• Work closely with Sales and customers to resolve collection issues, account disputes and credit-related matters while balancing customer relationships and credit risk.
• Recommend appropriate collection and credit control actions to minimise overdue balances and bad debt exposure.

Analysis & Reporting

• Prepare accounts receivable ageing reports, collection performance analysis and credit risk reports to support business and management decision-making.
• Identify root causes of overdue accounts and recommend corrective actions.
• Present collection status, credit concerns and recommendations clearly to Management and relevant stakeholders.

Continuous Improvement

• Proactively identify process gaps, recommend practical improvements and implement solutions to enhance operational efficiency, internal controls and collection effectiveness.
• Support finance-related projects, digitalisation initiatives and system enhancements.

Stakeholder Management

• Build and maintain effective working relationships with customers, Sales and internal stakeholders to facilitate timely collections and issue resolution.
• Liaise with auditors, banks and external parties where required.
• Support ad-hoc assignments and projects as assigned by Management.

Requirements

• Minimum Diploma in Accountancy, Finance or a related discipline.
• Minimum 2 years of experience in Accounts Receivable, Credit Control or Debt Collection functions preferred.
• Hands-on experience in Accounts Receivable and Credit Control functions, including customer collections, overdue account management, accounts receivable ageing analysis, payment trend analysis, collection follow-up and customer account reconciliation.
• Exposure to customer credit reviews, including reviewing financial statements, payment history and supporting credit assessment or credit limit review processes, will be an advantage.
• Proficient in Microsoft Excel and ERP/Accounting systems (SAP preferred).
• Strong analytical, problem-solving and attention to detail.
• Excellent verbal and written communication skills, with the ability to present recommendations clearly and communicate effectively with customers, Sales and internal stakeholders.
• Independent, organised and able to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to identify issues, recommend practical solutions and follow through to implementation with minimal supervision.