Responsibilities:

Customer Support & Issue Resolution

• Provide on-site and remote technical support to customers
• Troubleshoot equipment, application, and process-related issues

Project Management &Coordination

• Coordinate project activities between customers and internal teams (R&D, Production, Sales)
• Support project timelines, deliverables, and milestones

Technical Training & Enablement

• Conduct technical training sessions for customers and internal stakeholders
• Prepare training materials, user manuals, and application guides

Market Research & Feedback

• Gather customer feedback on product performance and requirements
• Provide insights to internal teams for product improvement and development
• Monitor industry trends and competitor activities

Customer-Side Sample Testing

• Support and conduct sample testing at customer sites
• Analyze test results and provide technical recommendations

New Equipment Validation &Management

• Perform installation, setup, and validation of new equipment
• Ensure compliance with customer specifications and standards

Requirements:

• Degree or Diploma in Engineering (Electrical, Mechanical, Mechatronics)
• Minimum 2–5 years of experience in Field Application, Technical Support, or similar role
• Experience in semiconductor equipment /manufacturing industry
• Strong troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Customer-oriented mindset with good service attitude
• Willingness to travel for customer support and on-site assignments

GMP Technologies (S) Pte Ltd | EA Licence 11C3793 | EA Personnel: Novita Widjaja |Registration No: R22105960