• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities.
• Coordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem.
• Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Requirements:

Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.

• Self-starter who can work independently and has a deep desire to learn and grow with the Company
• Strong interpersonal and communication skills
• Able to actively engage customers on technical solutions
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Able to perform rostered 24/7 on call standby duty for a week
• Willing to support short term, overseas assignment
• Able to work swing shift (Tues – Sat and/or Wed – Sun)
• Candidates with no prior experience may be considered

To learn more about this opportunity, please contact Fiona Koh; fiona.koh@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Fiona Koh| Registration No: R11092393