Responsibilities:
- Provide timely, high-quality Level 1 and Level 2 support for end users, ensuring all incidents and requests are resolved with professionalism and precision.
- Deliver discreet, responsive, and proactive support for executives and high-profile users, both onsite and remotely.
- Oversee the setup, configuration, and troubleshooting of PCs, trading phones, virtual desktops, mobile devices, printers, and key business applications (Windows OS, M365, MS Teams, Office Suite).
- Maintain accurate IT and logistics inventories, apply system updates and security patches promptly, and uphold data integrity across all platforms.
- Perform routine administration of Active Directory, print services, VDI environments, and Workspace One.
- Partner with Corporate IT and Logistics teams to execute technology and facility projects, ensuring alignment with global standards and timelines.
- Coordinate with HR and hiring managers to ensure smooth transitions, including account provisioning, workspace setup, and office access.
- Manage local facility services such as lighting, HVAC, electrical systems, cleaning, and safety compliance, ensuring a secure and well-maintained work environment.
- Identify opportunities to enhance support efficiency, user experience, and workplace effectiveness.
Requirements
- Bachelors degree or diploma in Computer Science, Information Technology, or a related discipline.
- Minimum 5 years of relevant IT support experience, ideally within a financial services or high-performance corporate environment.
- Demonstrated expertise with VDI, Workspace One, Windows OS, M365, MS Teams, and mobile device management.
- Proven ability to provide white-glove support to senior management and C-suite executives, with strong judgment and confidentiality.
Email: nurul.amirah@gmprecruit.com
** This Singapore-based position is opened to Singaporeans only.
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940