Department : Hospitality

Designation : Senior Executive/Assistant Manager/Manager, Lifestyle Concierge (1 vacancy)

Based in : Singapore, Jiak Kim

Job Description

Casa Clava, an exclusive and premium membership club that offer bespoke and premium experiences that

centers around entertainment, travel, sports and wellness is looking for individuals who are passionate about

luxury lifestyle and delivering excellent guests services to join us as Lifestyle Concierge, Senior

Executive/Assistant Manager/Manager.

As the first point of contact, you will be responsible for managing member relations, including prompt

response to queries, processing membership applications and payments, promoting club events, and

ensuring seamless administrative operations while delivering exceptional service to enhance the overall

member experience.

Process new applications, update member records, and ensure compliance with policies while

maintaining confidentiality.

Keep members informed about membership policies, upcoming events, promotions, and offerings

through newsletters, invitations, and reminders.

Assist with special requests, such as booking reservations, arranging private events, and offering

tailored recommendations.

Handle member concerns, complaints, and feedback with professionalism, ensuring timely and

satisfactory resolutions.

Manage membership fee collections, process payments, and maintain accurate financial records for

dues and transactions.

To promote member-exclusive events and maximize engagement through targeted communication.

Identify opportunities to enhance the overall member experience and encourage participation in

activities.

Manage dining, event, and facility reservations, ensuring accuracy and real-time updates in the system.

Maintain thorough, accurate records of member interactions, membership status, and guest visits for

efficient tracking.

Ensure the concierge desk and all service areas uphold high standards of cleanliness, comfort, and