Key Responsibilities

Accounts Receivable Operations

• Support the Finance Manager in managing the day-to-day Accounts Receivable operations.
• Ensure timely and accurate processing of invoices, collections, customer receipts and account reconciliations.
• Review month-end closing activities and ensure the accuracy of Accounts Receivable records.
• Monitor Accounts Receivable performance, identify operational risks and ensure compliance with internal controls.
• Provide guidance and support to junior Accounts Receivable team members.

Credit Control & Risk Management

• Review customer payment behaviour, financial standing and credit exposure to support credit decisions.
• Evaluate requests for new customer credit facilities and credit limit revisions, and provide recommendations to Management.
• Monitor overdue accounts and implement appropriate collection and recovery strategies.
• Work closely with Sales to balance commercial opportunities with prudent credit risk management.
• Recommend appropriate actions to minimise overdue balances, bad debt exposure and collection risks.

Analysis & Reporting

• Analyse Accounts Receivable ageing, collection performance and customer payment trends to identify risks and improvement opportunities.
• Prepare management reports and provide recommendations to support business decision-making.
• Review high-risk customer accounts and recommend corrective actions.
• Monitor departmental KPIs and identify opportunities to improve collection effectiveness.

Process Improvement & Digitalisation

• Identify process gaps and lead initiatives to improve operational efficiency, internal controls and customer experience.
• Drive digitalisation and automation initiatives to streamline Accounts Receivable processes.
• Review departmental workflows and recommend practical improvements.

Stakeholder Management

• Build strong working relationships with Sales, customers and internal stakeholders to resolve collection and credit-related matters.
• Support negotiations involving complex collection cases and customer disputes.
• Present collection performance, credit risks and recommendations clearly to Management.

Team Leadership

• Coach and guide junior Accounts Receivable team members on operational matters and best practices.
• Support workload planning and resource allocation to ensure service levels are achieved.
• Encourage continuous learning, knowledge sharing and process improvement within the team.

Requirements

Minimum Degree in Accountancy, Finance, or a related discipline.

Minimum 5 years’ experience in Accounts Receivable and Credit Control, with at least 2 years in a senior or supervisory capacity

Strong hands-on experience in Accounts Receivable operations, customer collections, AR ageing analysis, payment trend analysis, customer account reconciliation and credit control.

Experience conducting customer credit reviews, analysing financial statements and making recommendations on credit limits and credit risk management

Strong knowledge of SAP (preferred) and Microsoft Excel

Excellent analytical, communication and stakeholder management skills

Demonstrated ability to lead process improvements and digitalisation initiatives

Able to coach team members and work independently with minimal supervision